Guest Information

Referrals

We have created a way to show our guests that love their hair, that we love them!  For every 3 new guests that you refer to your stylist, we want to give you a complimentary haircut.  Be sure to ask your stylist or our desk staff for details.

Appointments

We strongly recommend that you schedule in advance.  We will call the day before your appointment to remind you.  Please note that for any chemical reconstruction services and manicure/pedicure combos, we will require a credit card on file and request a 24 hr cancellation notice to prevent credit card charges equal to the amount of the missed service.

Cancellations and No Shows

We require a 24 hr cancellation notice for all chemical reconstruction services, along with all nail services to prevent any charges to your credit card.

A client may no show for a scheduled appointment 3 times.  After that, Timothy Jeffry will require a credit card on file, and will be charged 50% of service total when future services are scheduled.

Gift Certificates

Gift Certificates are available in any dollar amount or service package.  You may purchase them in person or over the phone and we have several delivery options available along with mailing.

Return Policy

We are unable to accept returns or exchanges for skin care or make up. If you choose, we will gladly exchange all other products.

Challenged with a Service

It is ALWAYS our goal for every guest to not only be happy but to love their service! If, for any reason, you have a challenge, we ask that you address it within a 72-hour window so we may complimentary correct it and give you that “wow” factor you were looking for. Please understand that after 72-hours, it will be considered a new service and will be priced accordingly.

Children

For the safety of your child and the enjoyment of our clients we ask that children are never left unsupervised, especially in the nail area.  In addition we ask that your children be able to contribute to our stress free environment.  We are happy to reschedule any appointment to accommodate you.  Thank you for your cooperation.

 

 

 

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